Go tohttps://account.microsoft.com/services/, do you see your gold ? If not call Xbox live with the code https://support.xbox.com/contact-us If you see a gold subscription, you have to delete your account from the console than add it back to sync all infos.
How do I know if my Xbox Live Code has been redeemed?
You may check your Microsoft account by logging in with the same profile credentials on a different device (like a PC, smartphone, etc) and check your purchase history to ensure the redeemed code is on the correct account. If you’ve previously had a Xbox Live Gold subscription or a previous trial associated with your account,…
How do I extend my Xbox Live Gold subscription to friends?
Here’s how Xbox Live Gold subscribers can extend their Gold subscription benefits to friends and family. At home: Make your primary Xbox (if you have more than one) your home Xbox, which gives anyone who signs in to the console with their profile the ability to use your Gold subscription. On the go: Sign in on any other Xbox, …
Why is my Gold subscription not syncing?
If you see a gold subscription, you have to delete your account from the console than add it back to sync all infos. Was this reply helpful? Hi! Check the activation and expiration status in the System-Settings-Account-Subscriptions section. If everything works, try to clear the cache by holding down the power button for 10 secs and try again.